Opened, installed, or incompatible thermostats and items that are not in original condition are NOT eligible for returns. Customers are responsible for checking thermostat compatibility PRIOR to placing an order.
Please see below for eligible thermostat for returns:
Incorrectly Shipped Orders
Eligible Time Period: Inspect your order within 2 business days from delivery date. If you received items you did not order, we will either send you a prepaid shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.
Damaged Item Returns
Eligible Time Period: Inspect your order within 2 business days from delivery date. If an order has arrived damaged you should notify the supplier, AM Conservation (AMC), within 2 business days of delivery date. AMC will ship replacements at no cost. Smart thermostats will need to be returned to AMC prior to a replacement being sent. AMC will notify you if any of the damaged items need to be returned and will send you a prepaid shipping label to do so.
Defective Item Returns (Smart Thermostats)
If a smart thermostat is deemed truly defective by the manufacturer, NOT incompatible, contact the thermostat manufacturer to discuss replacement. Customers are responsible for checking thermostat compatibility PRIOR to placing an order. See below for manufacturer contact information.
Defective Google Nest:
AMC will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).
Items must be returned within 45 days of invoice to be eligible for credit.
Returned items must be received by the supplier AM Conservation (AMC) in new condition and in the original packaging to be eligible for a refund.
AMC will send you Return Merchandise Authorization (RMA) documentation which must be placed inside the return shipment package and RMA number printed on each package in order for returned material to be received at AMC.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have created an account on the Ameren Illinois Store you can also submit a return request but visiting your My Account page.
Due to extended and highly variable shipping times, orders may take 1-3 weeks to be delivered. You will receive a shipping confirmation once the order ships which will include a tracking number. If you do not receive a shipment confirmation within 2 weeks or your package within 3 weeks, feel free to contact customer support.
The store is set up to only allow for shipping to your Ameren Illinois service address and all products purchased must be installed at this service address.
A confirmation email will be sent with the tracking code after your order has shipped.
Products may ship separately.
For any questions regarding returns or shipping please call 866-901-6738.